Quality politics

IBERWELL, an organization dedicated to aeronautical consulting, openly expresses its intention to
offer competitive services to all its clients; For this reason, it has implemented a quality management
system within the organization, whose main objective is to achieve the satisfaction expected by
customers, through established processes based on a process of continuous improvement.
IBERWELL’s quality management system is designed so that the services provided by the
organization are carried out correctly and efficiently, using the appropriate means to do so and in such
a way that maximum results are achieved.
To meet the proposed objectives, the quality management system established by IBERWELL, based
on the reference standard UNE-EN-ISO 9001:2015, is supported by the following basic pillars
established by the Management:
➢ Competence and leadership on the part of senior management as a commitment to develop
the Quality Management system.
➢ Determine the internal and external stakeholders that are relevant to the quality management
system and meet their requirements.
➢ Understand the context of the organization and determine its opportunities and risks as a
basis for planning actions to address, assume or treat them.
➢ Ensure the satisfaction of our clients, including parties interested in the company’s results,
in everything related to the performance of our activities and their impact on society.
➢ Establish objectives and goals focused on evaluating quality performance, as well as
continuous improvement in our activities, regulated in the Management System that develops
this policy.
➢ Compliance with the requirements of the applicable legislation and regulations to our
activity, the commitments acquired with clients and interested parties and all those internal
rules or guidelines of action to which IBERWELL is subject.
➢ Motivate and train all personnel who work in the organization, both for the correct performance
of their job and to act in accordance with the requirements imposed by the Reference
Standard, providing an adequate environment for the operation of the processes.
➢ Maintenance of fluid communication both internally, between the different levels of the
company, and with clients.
➢ Evaluate and guarantee the technical competence of personnel to perform their functions,
as well as ensure their adequate motivation for their participation in the continuous
improvement of our processes.
➢ Guarantee the correct state of the facilities and the appropriate equipment, so that they
are in accordance with the activity, objectives and goals of the company
➢ Guarantee a continuous analysis of all relevant processes, establishing the relevant
improvements in each case, based on the results obtained and the established objectives.

It should be noted that IBERWELL declares its commitment to the establishment and development of
policies that integrate equal opportunities, without discrimination based on sex, as well as promoting
measures as a strategic principle of our corporate and human resources policy to achieve effective
equality between women and men.
These principles are assumed by the Management, who provides the necessary means and provides
its employees with sufficient resources for their compliance, expressing them and making them
publicly known through this Quality Policy.

Certificate ISO 9001